Back Office Services
Customer Helpdesk
Plug into IMU Services for your ready-made customer helpdesk set up and reap the benefits. With IMU, you get end to end help desk support which is well-trained and equipped to effectively handle ticket management and cater to customer queries, concerns, and issues.
- Handle customer queries
- Handle customer grievances
- Reply to customer queries on emails
Technical Help Desk, Product Support & Training
Offering the right product support and training are key to ensuring that your customers get the most out of the product. And that is what IMU Services helps you do. Our team works closely to provide a help desk that answers the queries of your customers related to product usage, training on the products, online help with installation, troubleshooting. Let us do the execution for you – just like you would do!
- Remote product support for Installation
- Remote product support for first level troubleshooting
- Remote product training
- Remote support to field engineer
Customer Ticket Management
Plug into IMU Services helpdesk team to raise customer service ticket on portal.
- Raise customer tickets on portal from calls
- Raise customer tickets on portals from emails
- Back office support for ticket management
Data Processing Services
Use our team for your back office data related support
- Data Entry services
- MIS Reports generation services
- Data Conversion services – Converting hard copies to electronic format
- Data Analytics services