Offering the right product support and training are key to ensuring that your customers get the most out of the product. And that is what IMU Services helps you do. Our team works closely to provide a help desk that answers the queries of your customers related to product usage, training on the products, online help with installation, troubleshooting. Let us do the execution for you – just like you would do!

Overview

Maximizing customer satisfaction in shortest time is crucial in service delivery. IMU Services offers value based dedicated help desk that addresses customer queries, provides product usage training, and offers online assistance with installation and troubleshooting. Let us handle the execution seamlessly, mirroring your commitment to excellence!

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Key Offerings

• Remote product support for Installation
• Remote product support for first level troubleshooting
• Online product training to customer and field engineers
• Remote technical support to field engineer and customer
• Customer query handling
• Multiple channel support – telephone, email, chat and video 

Electronic Gadgets, Home Appliances:

Guided assistance for setting up and installing 

Troubleshooting installation issues remotely

Assistance with configuring smart TV, gadgets and appliances